Matla Workwear
Refunds & Returns
Refund and Returns Policy
Welcome to Matla Workwear’s Refund and Returns Policy. We strive to ensure your satisfaction with our contisuits. Please review the following guidelines:
1. Return Period:
You can return contisuits for a refund or exchange within 7 days of receiving them. The return must include the original invoice.
2. Return Process:
- You are responsible for the cost of returning items.
- Ensure the contisuits are returned in the same condition they were received.
- Refunds or exchanges will be processed once we verify the condition of the returned items.
3. Exchanges:
- Once we have checked the items and are satisfied with the condition, we will send you the new exchanged item at our cost.
4. Refunds:
- Refunds will be processed in the same manner as the original payment.
- Delivery charges are non-refundable.
5. Special Orders and Sale Items:
- A 20% handling fee will be applied to the return of any special orders or items bought on sale.
6. Genuine Errors:
If your order is affected by a genuine error (including in a description, an image, or a price), we reserve the right to cancel your order and refund any money paid.
7. Product Descriptions:
- Pictures and images of contisuits are for illustrative purposes only.
- Dimensions and measurements provided are approximate, and actual sizes may vary slightly. It is your responsibility to ensure the actual size is suitable for your purpose.
Contact Information:
For precise return instructions or further inquiries, please email us at info@matlaworkwear.co.za.
We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to ensure your satisfaction with Matla Workwear contisuits.
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Matla Workwear: Elevate Your Work, Elevate Your Day – Where Quality Meets Comfort in Every Stitch!